Frequently Asked Questions
Everything you need to know about your South Shore Furniture experience.
What is the standard shipping time for furniture orders?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days to arrive at your door.
Do you offer a warranty on your products?
Yes, we stand by our quality. Most South Shore products come with a 1-year or 5-year limited warranty, depending on the specific item, covering defects in materials and workmanship.
What is your return policy?
We offer a 30-day return policy for items in their original packaging. Please note that return shipping costs may apply, and the item must be in its original condition.
What should I do if my furniture arrives with a missing or damaged part?
Don't worry! If you find a damaged or missing component, simply contact our customer service team with your model number and part letter. We will ship replacement parts to you free of charge.
Are your products environmentally friendly?
Sustainability is important to us. We use non-toxic finishes and our particleboard products are made from FSC-certified recycled wood fibers, ensuring we meet strict environmental standards.
Is assembly required for South Shore furniture?
Most of our furniture is designed for easy home assembly. Every box includes a detailed instruction manual and all necessary hardware. We recommend having a screwdriver and a hammer on hand.